To whom it may concern,
I am writing to express my satisfaction with my business relationship with Jonathan Sievers & Lerisse Jimenez with Xclusive Staffing.
In January of this year I became our property’s Rooms Division Manager. Although I had several years of front office management experience, I was running a housekeeping department for the first time. Very early on I met Lerisse, and am so glad I did! Lerisse has been phenomenal in regards to her responses to my needs. She has helped recruit high-quality team members to work in my housekeeping department. She is quick to respond to calls, messages or emails, any time of the day or night.
Both Jonathan and Lerisse take the time to meet with me and my housekeeping supervisors on a weekly basis. It means a lot that they take the time to stop by the hotel and meet face-to-face rather than calling or emailing me to check up on things. It is apparent that they care and they want to do whatever they can to help my team be successful.
The two of them went so far as to show up and help my team on a recent Saturday when we had to turn 80+ rooms with a 4:00 p.m. check-out. When I first notified Lerisse of my staffing needs for that day I knew I could count on her to recruit as many people as possible to help us with the turn. I never expected both her and Jonathan to be here themselves, stripping rooms, making beds, hauling dirty laundry, you name it. The two of them helped make what could have been a very challenging situation a very successful situation. I am so grateful for the help they provided that day.
I look forward to continuing my relationship with Xclusive Staffing and with Jonathan and Lerisse.
Sheraton Suites Tampa Airport Westshore, Tampa, FL
To Francis S (Xclusive Area Manager),
In recognition of Francis S for providing unparalleled service to Waldorf Astoria Orlando Housekeeping Department. With sincere appreciation of your hard work and dedication to the quality of success you provide the resort every day. We thank you!
Waldorf Astoria, Orlando, FL
During 2010, we established a relationship with Xclusive Staffing. We began our relationship in banquets and were quickly impressed with the caliber of people they were providing. The service levels, grooming and professionalism of their employees were meeting our expectations and we began to use them in other food and beverage department in our hotel.
In addition, we found the management of Xclusive Staffing to be very responsive and flexible to our needs. We were able to develop a good relationship, and their understanding of the hospitality industry was extremely beneficial to us.
We are pleased to continue our partnership with them as we continue into 2011.
Hyatt Grand Cypress, Orlando, FL
“The Westin Hotel has partnered with several staffing agencies since opening in 2008. In 2010 when the Westin began a relationship with Xclusive Staffing we saw a dramatic change in the quality of individuals coming to the hotel to work. The individuals are punctual and their performance is consistent with the high-quality Westin standards. Management at Xclusive is always available to assist in training new associates and ensuring we are set up for success. Our hotel looks forward to a long working relationship with Xclusive. If I may answer any questions about their services please feel free to contact me directly.”
Westin Imagine Orlando, Orlando, FL
“We found Xclusive Staffing associates and managers easy to communicate with, organized and willing to take on additional tasks when asked. We greatly appreciated their sense of urgency and response time during peak seasons.”
San Antonio Marriott Rivercenter, San Antonio, TX San Antonio Marriott Riverwalk
I had the pleasure of meeting Mrs. Judith St. Andre, who was with the NDSC group. She shared with me how one of your associates, Daniela, went above and beyond to help her and her daughter when she was lost. She said Daniela took the time to personally walk her to the correct floor and room. Mrs. St. Andre was amazed because she realizes how busy Daniela must have been. I wish my words could convey the emotion that Mrs. St. Andre displayed while telling me the story. Daniela’s commitment will have a lifelong effect on Mrs. St. Andre and her daughter.
JW Marriott San Antonio Hill Country Resort, San Antonio, TX